Q: Can Infant Tickets be booked on loyalty.sampathbank.lk/ultrarewards?
A: Yes. Infants under 2 years of age can travel through Sampath Cards Ultra Rewards.
Make sure that infant must be 24 months or below throughout the booked travel. If
the infant is above 24 months during the return journey, the infant ticket will
be cancelled which may cause booking of a separate ticket as per the child fare.
Remember to carry valid age proof or birth proof documents of the infant. You can
book no more than one infant per adult.
Q: No Flight Results Shown / No Air Search results found / Your Request cannot be
processed please try again later.
A: To eliminate the error, clear your browser cache and temporary files and try
the search again.
If the error persists it could be due to either situation: we can’t find flights
for the specified route or flights are not available on your specified date.
For information you could call us on +94 112314814.
Q: How Can I enter my Frequent Flier Program (FFP) number while booking a flight?
A: We do not have an option of entering the frequent flier number at the time of
booking domestic flights. You can mention your frequent flyer number with the airline
directly at the time of check-in.
Q: I got a blank screen when I submitted the booking form. I got charged but never
received an e-ticket confirmation.
A: In such a case, please call Sampath Bank on +94 112314814. A customer representative
will call you within 24 hours and complete this booking offline. We suggest you
do not attempt booking again as you may end up getting charged twice.
Q: How do I get booking confirmation?
A: We will send you an email and SMS, to the email ID and Mobile number mentioned
by the bank in your membership profile.
Q: Do I need to confirm my booking before I fly?
A: Flight bookings do not require re-confirmation. However you can contact the airline
directly or alternately send an email to firstname.lastname@example.org.
Q: Can I get my seats assigned after my booking confirmation?
A: Sampath Ultra Rewards doesn’t do pre–seating. Some airlines will confirm your
seat – their rules for doing so vary. So call your airline directly to check whether
you get to choose your seat.
Q: I did not get the e-ticket number in the confirmation received from Sampath Ultra
A: We’ll send your e–ticket / confirmation details to the your registered email
Q: Can I get a Boarding pass from Sampath Ultra Rewards or Infinia Services & Solutions?
A: No, you will need to simply show your e–ticket confirmation email and your e–ticket
number at the check–in counter of the airline you booked your flight from. The airline
representative will issue your boarding pass at that time.
Q: Do I have to show my e-ticket confirmation voucher at check-in counter.
A: Yes, you do have to show the e-ticket confirmation voucher. Please carry a printed
copy, It is important.
Q: Do I have to pay any thing extra at airport?
A: Every airport has their set of charges and rules. Any changes depends on airport
you’re flying from.
Q: Do I have to Show ID proof at time of check-in
A: Yes. Your Photo ID proof may be checked by airline authorities. It is strongly
recommended that you carry a government-issued Photo ID with you during your journey.
Q: I misspelled my name while booking. How can I correct it?
A: Allowing change of name requests entirely depends on the airline you’re booked
with. You can call us if your airline allows change of name requests. We can pass
on your request. However, if the airline doesn’t allow it, you’ll have to cancel
and re–book the ticket.
Q: Can I book flights for friends and family using my account by Ultra Rewards?
A: Yes. If you have all the details belonging to the passengers you want to book
for, provide the details when you’re asked to enter traveler details at the time