ULTRAMILES - Terms and Conditions

 

Definitions
1.1 "SAMPATH ULTRAMILES" means the Loyalty programme established by SAMPATH BANK PLC, a banking company duly incorporated in Sri Lanka bearing registration No. PQ 144, having its registered Office at No 110, Sir James Peiris Mawatha, Colombo 02 and subject to these Terms and Conditions.

1.2 "SAMPATH ULTRAMILES Account" means the account created by a Basic Sampath Credit Cardmember holding a valid American Express Credit card, by registering in the loyalty.sampathbank.lk/ultramiles website, reflecting all transactions relating to SAMPATH ULTRAMILES for a particular SAMPATH ULTRAMILES Account holder in SAMPATH BANKS’s records, including earned SAMPATH ULTRAMILES, adjusted SAMPATH ULTRAMILES, bonus SAMPATH ULTRAMILES, redeemed SAMPATH ULTRAMILES and expired SAMPATH ULTRAMILES.

1.3 "SAMPATH ULTRAMILES Account holder" means, in relation to each SAMPATH ULTRAMILES Relationship, the Basic American Express Credit Card member or, where there is more than one person comprising the customer, the first named signatory holding such relationship.

1.4 "SAMPATH ULTRAMILES Booking Policy" means the booking policy to redeem SAMPATH ULTRAMILES as published from time to time on the SAMPATH ULTRAMILES Website.

1.5 "SAMPATH ULTRAMILES" means the ULTRAMILES credited/debited to the SAMPATH ULTRAMILES Account as a result of any SAMPATH ULTRAMILES Relationship or SAMPATH ULTRAMILES Transaction.

1.6 "SAMPATH ULTRAMILES Statement" has the meaning set out in Clause.

1.7 “RELATIONSHIP” includes without limitation, personal loan, car loan, investment products, banc assurance, current/savings account, fixed deposit, debit card or credit card, mortgage loan and electronic channels), and which SAMPATH BANK credit card transactions (a “SAMPATH ULTRAMILES Transaction”)
2. BINDING EFFECT
The following terms and conditions ("Terms and Conditions") are applicable to SAMPATH ULTRAMILES and, by becoming a SAMPATH ULTRAMILES Account holder, you agree to be bound by the Terms and Conditions, as the same may be amended, supplemented, updated, replaced or otherwise varied by SAMPATH BANK from time to time and you represent and warrant that you are aged at least 18 years.
2.1 All determinations to be made under SAMPATH ULTRAMILES shall be made by SAMPATH BANK, at its absolute discretion and on the basis of SAMPATH BANK Records, and each such determination shall be final, conclusive and binding on the SAMPATH ULTRAMILES Account holder, save in the absence of manifest error made known to SAMPATH BANK by the SAMPATH ULTRAMILES Account holder in accordance with the time limit set out in Clause 5.2.

2.1.1 SAMPATH BANK reserves the right, at any time, at its absolute discretion, without notice and without liability whatsoever on its part, to supplement, amend, replace, delete or otherwise vary any of the Terms and Conditions, including the Schedules, as well as the terms and conditions of any other policy referred to in the Terms and Conditions, and to change, vary, modify, terminate or cancel SAMPATH ULTRAMILES or any of its benefits or features, or otherwise do any other act with respect to the whole or any part of SAMPATH ULTRAMILES, or to withdraw or change the membership criteria and/or to limit or change the value / validity of SAMPATH ULTRAMILES and/or the manner of redemption on, SAMPATH ULTRAMILES. By becoming a SAMPATH ULTRAMILES Account holder, you acknowledge and accept that the mentioned foregoing acts may diminish the redemption value of SAMPATH ULTRAMILES already earned and agree you shall not be entitled to claim compensation for any such loss in value.

2.1.2 By becoming a SAMPATH ULTRAMILES Account holder, you acknowledge and agree that the Terms and Conditions, as well as other information regarding SAMPATH ULTRAMILES, are published and may be accessed online at loyalty.sampathbank.lk/ultramiles , and you acknowledge and agree to keep yourself updated with the most up to date and current version.

2.2 In addition to these Terms and Conditions, each SAMPATH ULTRAMILES Account holder continues to be subject to the General Terms and Conditions of Account Opening and the terms and conditions applicable to the relevant SAMPATH BANK product which made him/her eligible for participation in SAMPATH ULTRAMILES, including without limitation, personal loan, car loan, mortgage loan, investment products, bancassurance, credit card, debit card, current account, savings account, fixed deposit, electronic transaction channels and such other terms and conditions as may be included by SAMPATH ULTRAMILES from time to time, which are incorporated by reference herein and copies of which shall be provided to the SAMPATH ULTRAMILES Account holder upon request.
3. MEMBERSHIP
Membership in SAMPATH ULTRAMILES is automatic for each SAMPATH ULTRAMILES customer holding a SAMPATH ULTRAMILES Relationship and who is in of good standing and anything not in breach of any terms and conditions relating to such SAMPATH ULTRAMILES Relationship.
3.1 The SAMPATH ULTRAMILES membership is limited to the Basic Credit Cardholder/Cardmember (i.e. first named) customer Account holder the Main Sampath Credit Card Account holder. Membership qualifies the SAMPATH ULTRAMILES Account holder to benefit from special offers and promotions which may be provided by SAMPATH ULTRAMILES from time to time, provided the SAMPATH ULTRAMILES Relationship is in good standing and provided there has been satisfactory conduct of the SAMPATH ULTRAMILES customer’s account and/or Sampath Credit Card Account.

3.2 Membership is also subject to the qualifications and conditions (including annual SAMPATH ULTRAMILES accrual limits, if any) as determined by SAMPATH BANK SAMPATH ULTRAMILES. SAMPATH BANK reserves the right, at any time and without notice, to impose a validity period on membership, as well as to extend or reduce the same.

3.3 In the event that a customer account signatory is removed from the relevant SAMPATH ULTRAMILES Relationship, then such signatory is no longer eligible to participate in SAMPATH ULTRAMILES.

3.4 SAMPATH BANK reserves the right, at any time, at its absolute discretion, without notice and without liability whatsoever on its part, to withdraw or discontinue any one or more of the SAMPATH ULTRAMILES Relationships or SAMPATH ULTRAMILES Transactions and terminate membership of SAMPATH ULTRAMILES and revoke any accrued SAMPATH ULTRAMILES.

3.5 Membership of SAMPATH ULTRAMILES is automatically terminated upon the death, bankruptcy, or unsatisfactory conduct of the account or relationship of the Basic SAMPATH ULTRAMILES Relationship holder.

3.6 Upon termination of membership, all SAMPATH ULTRAMILES accrued in the SAMPATH ULTRAMILES Account shall be immediately forfeited and cancelled by SAMPATH BANK. SAMPATH BANK may also delete the terminated SAMPATH ULTRAMILES Account on the SAMPATH ULTRAMILES Website.
4. SAMPATH ULTRAMILES
4.1 SAMPATH BANK shall determine, from time to time, at its absolute discretion, which SAMPATH ULTRAMILES Relationships (including, without limitation, personal loan, car loan, investment products, bancassurance, current / savings account, fixed deposit, debit card or credit card, mortgage loan and electronic channels), and which SAMPATH BANK credit card transactions (a “SAMPATH ULTRAMILES Transaction”) are eligible for inclusion in SAMPATH ULTRAMILES and how many SAMPATH ULTRAMILES each will earn, the associated limits on earnings as well as the number of SAMPATH ULTRAMILES required for redemption of SAMPATH ULTRAMILES. In case of a reversal of any SAMPATH ULTRAMILES Transaction, SAMPATH ULTRAMILES credited to the SAMPATH ULTRAMILES Account as a result of such SAMPATH ULTRAMILES Transaction will be deducted from the accrued SAMPATH ULTRAMILES credit balance. Debits to the SAMPATH ULTRAMILES Account unrelated to any reversed SAMPATH ULTRAMILES Transaction will reduce the accrued SAMPATH ULTRAMILES credit balance as per the calculation criteria set out for a particular SAMPATH ULTRAMILES Relationship. No SAMPATH ULTRAMILES may be earned during a promotion, special offer or other black-out period or through the redemption of any SAMPATH ULTRAMILES as determined by SAMPATH BANK from time to time and at its absolute discretion.

4.2 Pursuant to Clause 4.1, SAMPATH ULTRAMILES are earned for each of the SAMPATH ULTRAMILES Relationship or SAMPATH ULTRAMILES Transactions subject to SAMPATH ULTRAMILES earning criteria, and no SAMPATH ULTRAMILES shall be awarded retroactively. Schedule B sets out the list of further conditions attached to the earning of SAMPATH ULTRAMILES in relation to each type of SAMPATH ULTRAMILES Relationship or SAMPATH ULTRAMILES Transaction. SAMPATH ULTRAMILES are calculated by rounding down the transaction value to the nearest integer.

4.3 SAMPATH ULTRAMILES are not assignable or otherwise transferable, and are not capable of being mortgaged, charged or pledged, nor can SAMPATH ULTRAMILES of one SAMPATH ULTRAMILES Relationship holder or SAMPATH ULTRAMILES Transaction holder be combined with those of another.

4.4 In the event of a change to the status of a SAMPATH ULTRAMILES Relationship (such as an upgrade or downgrade), the future calculation of SAMPATH ULTRAMILES shall be adjusted by SAMPATH BANK accordingly.

4.5 Ultramiles - SAMPATHCARDS ULTRAMILES are valid only for a period of two (2) years from the date of its accumulation and upon reaching two years (2) ULTRAMILES will start to expire on monthly basis. Unless used prior to the expiration date, SAMPATH ULTRAMILES shall expire on such date. Upon expiration, unused SAMPATH ULTRAMILES will be removed from the SAMPATH ULTRAMILES Account as of the expiration date and cannot be re-credited. It is the SAMPATH ULTRAMILES Relationship or SAMPATH ULTRAMILES Transaction holder's responsibility to be aware of both the number of SAMPATH ULTRAMILES outstanding in his account and their expiration date. This can be monitored at any time online on the SAMPATH ULTRAMILES Website.
5.SAMPATH ULTRAMILES STATEMENT
5.1 A record of SAMPATH ULTRAMILES activity for each SAMPATH ULTRAMILES Relationship will be mailed electronically or otherwise made electronically available in the form of an electronic or online statement (“SAMPATH ULTRAMILES Statement”) to the SAMPATH ULTRAMILES Account holder on a regular basis, the regularity to be determined by SAMPATH BANK at its absolute discretion. SAMPATH ULTRAMILES shall be transferred on a periodic basis as per the SAMPATH ULTRAMILES Relationship or SAMPATH ULTRAMILES Transaction activity into the SAMPATH ULTRAMILES Account for the purpose of accruing SAMPATH ULTRAMILES. All the SAMPATH ULTRAMILES shall accrue and expire as described in these Terms and Conditions and any additional terms and conditions contained in the SAMPATH ULTRAMILES Statement. A SAMPATH ULTRAMILES Relationship holder may access a copy of his/her SAMPATH ULTRAMILES Statement online on the SAMPATH ULTRAMILES Website.

5.2 Any manifest error in the SAMPATH ULTRAMILES Statement must be reported to SAMPATH BANK within fourteen (14) days of the SAMPATH ULTRAMILES Statement date.
6. REDEMPTION OF SAMPATH ULTRAMILES
6.1 Provided that the SAMPATH ULTRAMILES Relationship is active and in good standing, and subject to the approval of SAMPATH BANK, SAMPATH ULTRAMILES may be redeemed (i) in exchange for air tickets, hotel stays or other specific merchandise, as may be published from time to time on the SAMPATH ULTRAMILES Website, if available for purchase, (ii) vouchers for any of the items of merchandise mentioned in (i) above, or (iii) to off-set specified SAMPATH ULTRAMILES fees and/or charges, as determined by SAMPATH BANK.

6.2 Only SAMPATH ULTRAMILES that are accrued registered in and credited to the SAMPATH ULTRAMILES Account, at the time of redemption, are eligible for redemption as determined conclusively by SAMPATH BANK in accordance with the SAMPATH ULTRAMILES and in the absence of manifest error. 

6.3 The redemption of SAMPATH ULTRAMILES by each SAMPATH ULTRAMILES Account holder is affected by logging onto and using the SAMPATH ULTRAMILES Website. Any instructions conveyed by the SAMPATH ULTRAMILES Relationship holder will be governed by the terms and conditions of the respective mode of redemption. SAMPATH BANK, at its absolute discretion, may act upon the instructions received through these modes of redemption.

6.4 Only the Basic (i.e. first named) signatory is eligible to redeem SAMPATH ULTRAMILES. Additional SAMPATH ULTRAMILES, however, may be purchased for a non-refundable fee if made available and agreed by SAMPATH BANK. 

– Example:The customer wants to purchase an Air ticket but the accrued Ultramiles are not sufficient. Then the customer can utilize the available credit limit to purchase ULTRAMILES.

6.5 In the case where SAMPATH ULTRAMILES are subtracted from the SAMPATH ULTRAMILES Account and it reduces or eliminates the accumulated SAMPATH ULTRAMILES resulting in a negative SAMPATH ULTRAMILES Account balance, SAMPATH BANK may, at its absolute discretion, either suspend delivery of the SAMPATH ULTRAMILES or permit the delivery of the SAMPATH ULTRAMILES and either debit the equivalent cash value of the negative balance or use any subsequently accrued SAMPATH ULTRAMILES to offset the negative SAMPATH ULTRAMILES Account balance until such balance has returned to zero or positive. 

6.6 Once issued, redemption of air tickets, hotel stays, other merchandise and vouchers are not exchangeable, returnable, refundable, or redeemable for cash or credit, nor will they be replaced in the event of loss, damage or destruction. Once submitted, an order for redemption of air tickets, hotel stays or other merchandise or a voucher cannot be cancelled, revoked, transferred or changed by the SAMPATH ULTRAMILES Account holder in any manner.

6.7 Redemption of air tickets, hotel stays and other merchandise or the issue of vouchers for the same are sent to the SAMPATH ULTRAMILES Account holder’s email ID or billing address in SAMPATH ULTRAMILES Records. If the SAMPATH ULTRAMILES Account holder wishes to have them sent to a different e-mail ID or delivery address, the e-mail ID or delivery address contained in the SAMPATH ULTRAMILES Account holder’s account profile on the SAMPATH ULTRAMILES Website must be updated prior to redeeming any SAMPATH ULTRAMILES. Sampath Bank will not be responsible for any redemption of air tickets, hotel stays or other merchandise or the issue of a voucher sent to the wrong e-mail ID or delivery address or returned as a result of the SAMPATH ULTRAMILES Account holder’s failure to update his/her account profile information on the SAMPATH ULTRAMILES Website.

6.8 Should the goods or services being the subject of a SAMPATH ULTRAMILES be received in a damaged or defective condition, the SAMPATH ULTRAMILES Account holder must notify the relevant supplier of such damage or defect within the stipulated number of days as mentioned in the purchase receipt. SAMPATH BANK shall use its reasonable efforts to convey the SAMPATH ULTRAMILES Account holder’s complaint to the supplier and arrange, whenever possible, for an appropriate replacement of comparable nature and value as determined by SAMPATH BANK. Notwithstanding the foregoing, SAMPATH BANK shall not be held responsible in any manner whatsoever for damaged or defective goods or services the subject of a SAMPATH ULTRAMILES.
7. FORFEITURE OF SAMPATH ULTRAMILES
All SAMPATH ULTRAMILES of a SAMPATH ULTRAMILES Account holder shall be forfeited and shall be cancelled immediately and no additional or unprocessed redemption requests of SAMPATH ULTRAMILES shall accrue in the SAMPATH ULTRAMILES Account in the following circumstances: (a) the SAMPATH ULTRAMILES Relationship has been closed or is not in good standing (as determined by SAMPATH BANK at its absolute discretion); (b) breach of any of these Terms and Conditions and/or any other terms and conditions expressly incorporated by reference in these Terms and Conditions; or (c) any other event or circumstance exists, which, in the absolute discretion of SAMPATH BANK, should result in such forfeiture.
8. INDEMNITY
8.1 SAMPATH BANK shall not be liable for losses, damages, expenses, claims or any other liability whatsoever, whether direct, indirect, consequential, incidental, special or punitive, sustained by a SAMPATH ULTRAMILES Account holder as a result of the availability, non-availability, maintenance or operation of the SAMPATH ULTRAMILES Website, the redemption of SAMPATH ULTRAMILES, the possession and/or use of a SAMPATH ULTRAMILES , or in any other way arising from membership in, or in connection with, SAMPATH ULTRAMILES, nor shall SAMPATH BANK be responsible or held liable for any amounts payable by a SAMPATH ULTRAMILES Account holder to any third party arising out of the purchase, supply, quality, installation, use or otherwise, of a SAMPATH ULTRAMILES, or of any negligence, breach of statutory or other duty on the part of SAMPATH BANK, any supplier, issuer, merchant and/or other person associated in any way, directly or indirectly, with SAMPATH ULTRAMILES.

8.2 SAMPATH BANK makes no representation and provides no warranty whatsoever, expressed or implied, and undertakes and assumes no liability whatsoever, in respect of the quality of any goods or services which are the subject of a SAMPATH ULTRAMILES or their suitability or fitness for any use or purpose. All goods or services which are the subject of a SAMPATH ULTRAMILES shall be accepted by the SAMPATH ULTRAMILES Relationship holder at his/her own risk and peril.
9. BREACH OF TERMS AND CONDITIONS
In the event of a breach by a SAMPATH ULTRAMILES Account holder of these Terms and Conditions or of any applicable provisions in any terms and conditions incorporated by reference in these Terms and Conditions, or in the event of the failure on the part of a SAMPATH ULTRAMILES Account holder to pay for any outstanding amounts to SAMPATH BANK within the prescribed time set by SAMPATH BANK or for any other reason whatsoever, SAMPATH BANK reserves the right, at its absolute discretion, to:
9.1 terminate the SAMPATH ULTRAMILES Account holder’s membership on SAMPATH ULTRAMILES and close his/her SAMPATH ULTRAMILES Account;

9.2 refuse to award any future SAMPATH ULTRAMILES;

9.3 withdraw any SAMPATH ULTRAMILES earned; and/or

9.4 Such action by SAMPATH BANK in respect of a SAMPATH ULTRAMILES Account holder may result, in SAMPATH BANK’s absolute discretion, in the forfeiture of all of the SAMPATH ULTRAMILES Account holder’s SAMPATH ULTRAMILES.
10. GOVERNING LAW
These Terms and Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka.
* The SAMPATH ULTRAMILES Earning Table will be mailed electronically and/or published on the SAMPATH ULTRAMILES Website, and may be amended, supplemented, updated, replaced or otherwise varied from time to time by SAMPATH BANK, at its absolute discretion without prior notice. The SAMPATH ULTRAMILES Earning Table sets out the specific terms and conditions relating to each SAMPATH ULTRAMILES Relationship and each SAMPATH ULTRAMILES Transaction and such table, terms and conditions shall be incorporated by reference in these Terms and Conditions.
SCHEDULE B
For Credit Cards
No SAMPATH ULTRAMILES points shall be earned for SAMPATH BANK credit card transactions related to the following: (a) fees, charges and interest;  (b) any payments or amounts deposited or credited to the card account;  (c) transactions that SAMPATH BANK determines, in its absolute discretion, are disputed, erroneous, unauthorized, illegal and/or fraudulent;  (d) ATM withdrawals ,Cash Advances and Casino transactions both local and abroad;  (e) Fuel transactions and (f)any other transactions that SAMPATH BANK may include on this list from time to time.
For Debit Cards
No SAMPATH ULTRAMILES shall be earned for SAMPATH BANK Debit card transactions.